About / Service

It's always difficult writing about your own company however, I have to put some text down for the about us page so I'd like to mention three elements of Lastrap that I believe help us to succeed and to be completely honest, stand out from the crowd.

The Product
Without a good, solid product a company will fail. There is no way around this fact. It may take some time but eventually it will fail. We have worked incredibly hard to source what we believe is the best range of joint supports on the market today. We have been in continuous contact with our supplier asking for various changes and enhancements to some of the products and believe we have concluded with a range of supports that really are second to none.

The Price
There is no point in having the best product if you're not prepared to sell it at a realistic price. We have secured a good deal with our manufacturer and as such we can sell our products for less than they are actually worth giving our customers an excellent price and real value for money.

Customer Service
Many companies talk about their customer service, then completely fail to provide any! I've been stuck on hold to BT for ages, I've bought something that doesn't work and been refused a refund (this list could go on for quite some time). I don't want to provide that rubbish customer service so we have a policy here. Our policy is simply to look after our customers. We have been doing this on eBay and Amazon for many years and as such we have gained an excellent reputation and superb feedback scores. So what does this customer service comprise of I hear you say?

• Money back guarantee
  We have complete confidence in our supports, however sometime they just don't suit, as such we offer our customers a full money back guarantee. If you are not happy with your order or our customer service simply return your order in its original condition and packaging within 7 days from the date you received it. We will refund you upon receipt of your order being received back in our office. No small print, nice and simple.
• Being contactable
  As we are a very small team we spend a lot of time away from the office so prefer to be contacted via email, we have access to our emails wherever we are so our response is always very fast. Please do bear in mind that we are not doctors or surgeons so to answer some of your more technical questions we may need to refer to our specialist doctor which can take a day or two. Either way we will always keep you informed of the situation.

I think that just about covers it. If you have any questions or queries please feel free to get in touch, we will always do our very best to answer all questions as truthfully and as quickly as possible.